I had been looking for a good shop in the San Jose area and hadn't found one yet. Then, one day, my friend brought her BMW to Meissner Automotive because we work right next door. She told me that it was a family run business that had been around for 50 years and the former president of our company took his car there. I went with her when she picked up her car and spoke to Kurt about some work I needed done on my Yukon. He was very friendly and professional and told me to bring it by in the morning. They spent the day working on it and found that I needed some additional work done that was not aware of. Since I needed to leave early, he ensured that my Yukon would be safe to drive home and asked me to bring it back tomorrow. He didn't even ask me to pay for the work they had done that day. I brought it back the next day and they fixed it, found a few other things that needed to be fixed and showed me all the parts that were damaged and explained the repairs to me when I picked it up. Each time, I visited or called (since I work right next door I could just walk over), they were very friendly, called me by name and treated me like I'd been going to them for years. I have already referred many people to this shop and am so pleased that I finally found them.